Maxwell's 5 Levels of Leadership

Maxwell's 5 Levels of Leadership

Over 30 years ago, John Maxwell began developing the 5 Levels of Leadership. It has been presented before but never to this depth and completeness. The 5 Levels express a way to understand and organize your leadership growth.

Each of the levels build on the previous one and you can only progress to the next level once you have mastered the previous level. As you go higher it is easier to lead because your influence grows as well, as your leadership becomes more service oriented. Maxwell says it takes longer than you think to get to the top level—and many never do. At the same time, you can go down very quickly. But if you have developed the right kinds of relationships with others, they will support you through your missteps and fumbles.

As shown below, the first level is POSITION. At this level, people follow you because they have to. Your influence comes from your position. While that’s not bad—you probably got the position because of your leadership potential—you don’t want to stay here. Leadership is about relationships and leaders will make it their business to develop them.

The second level is PERMISSION. People follow you because they want to. Permission is about building relationships. It focuses on the value of each person and opens up communication. Connecting with others begins with connecting with and growing yourself. Understanding that the first person I must get along with is me, the first person to cause me problems is me, the first person that must change is me, and the first person that can make a difference is me.

Level three – PRODUCTION – recognizes that relationships alone are not enough. A leader is tasked with getting things done. Production level leaders are followed because of what they have done for the organization. They get things done. Their credibility is based on their example. The ability to get results alone doesn’t make you a leader. Leaders are measured by what the entire group accomplishes and not by the individual efforts of the person in charge. Leaders develop their people into a team to get results. To get to the next level you must develop your people.

The fourth level is PEOPLE DEVELOPMENT. Leaders become great because they empower others. They develop more leaders. “Production may win games, but People Development wins championships.” People development assures that growth can be sustained. Self-centered, insecure leaders neglect this stage in their development.

Maxwell estimates that less than 1 percent of all leaders ever reach Level 5 – THEPINNACLE. Leaders at this level understand that the highest goal of leadership is to develop more leaders, not to gain followers or do work. Level 5 leaders develop Level 4 leaders. Developing leaders that can in turn develop leaders is hard work and takes a great deal of skill, focus, and a lifetime commitment. But those leaders that do create Level 5 organizations. They create opportunities that other leaders don’t. Level 5 leaders leverage their own leadership through others. People follow these leaders because of what they are and what they represent. “When you lead an organization, you can’t be focused on just fulfilling the vision or getting work done.” 

纯洁的心、纯洁的灵魂

一天, 一个盲人带着他的导盲犬过街时, 一辆大卡车失去控制, 直冲过来,盲人当场被撞死。他的导盲犬为了守卫主人, 也一起惨死在车轮底下。 主人和狗一起到了天堂门前。 

一个天使拦住他俩, 为难地说: 对不起,现在天堂只剩下一个名额，你们两个中必须有一个去地狱。主人一听, 连忙问: 我的狗又不知道什么是天堂, 什么是地狱, 能不能让我来决定谁去天堂呢？ 天使鄙视地看了这个主人一眼, 皱起了眉头, 她想了想, 说: 很抱歉, 先生, 每一个灵魂都是平等的。你们要通过比赛决定由谁上天堂。主人失望地问: 哦,什么比赛呢？ 天使说: 这个比赛很简单, 就是赛跑。从这里跑到天堂的大门。谁先到达目的地, 谁就可以上天堂。不过, 你也别担心, 因为你已经死了, 所以不再是瞎子, 而且灵魂的速度跟肉体无关。越单纯善良的人速度越快。 主人想了想, 同意了。

 天使让主人和狗准备好, 就宣布赛跑开始。 她满心以为主人为了进天堂, 会拼命往前奔, 谁知道主人一点也不忙,慢吞吞地往前走着。更令天使吃惊的是, 那条导盲犬也没有奔跑, 它配合着主人的步调在旁边慢慢跟着, 一步都不肯离开主人。 天使恍然大悟: 原来, 多年来这条导盲犬已经养成了习惯, 永远跟着主人行动，在主人的前方守护着他。 “ 可恶的主人, 正是利用了这一点, 才胸有成竹, 稳操胜券, 他只要在天堂门口叫他的狗停下就可以了”。天使看着这条忠心耿耿的狗, 心里很难过。 

她大声对狗说: 你已经为主人献出了生命, 现在, 你这个主人不再是瞎子，你也不用领着他走路了, 你快跑进天堂吧! 可是, 无论是主人还是他的狗, 都像是没有听到天使的话一样, 仍然慢吞吞地地往前走, 好像在街上散步似的。 果然, 离终点还有几步的时候, 主人发出一声口令, 狗听话地坐下了。天使用鄙视的眼神看着主人。 这时, 主人笑了,他扭过头对天使说: 我终于把我的狗送到天堂了。我最担心的就是它根本不想上天堂, 只想跟我在一起, 所以我才想帮它决定, 请你照顾好它。天使愣住了。 

主人留恋地看着自己的狗,又说: 能够用比赛的方式决定真是太好了。只要我再让它往前走几步, 它就可以上天堂了。不过它陪伴了我那么多年, 这是我第一次可以用自己的眼睛看着它, 所以我忍不住想要慢慢地走, 多看它一会儿。如果可以的话, 我真希望永远看着它走下去。不过天堂到了, 那才是它该去的地方, 请你照顾好它。 

说完这些话, 主人向狗发出了前进的命令。就在狗到达终点的一刹那, 主人像一片羽毛似的落向了地狱的方向。 他的狗见了, 急忙掉转头, 追着主人狂奔。

 满心懊悔的天使张开翅膀追过去, 想要抓住导盲犬。 不过那是世界上最纯洁善良的灵魂, 速度远比天堂所有的天使都快。 所以导盲犬又跟主人在一起了。即使是在地狱, 导盲犬也永远守护着它的主人。 天使久久地站在那里, 喃喃说道: 我一开始就错了。这两个灵魂是一体的, 他们不能分开。

 这个世界上，真相只有一个，可是在不同人眼中，却会看出不同的是非曲直。这是为什么呢？其实，道理很简单，因为每个人看待事物，都不可能站在绝对客观公正的立场上，而是或多或少地戴上有色眼镜，用自己的经验、好恶和道德标准来进行评判，结果就是我们看到了假象。

The 100% Rule

Be a Learner, be curious! (post with students from Manage Service Ops Class)


The 100/0 Principle applies to those people in your life where the relationships are too important to react automatically or judgmentally. Each of us must determine the relationships to which this principle should apply. For most of us, it applies to work associates, customers, suppliers, family and friends.

• STEP 1 - Determine what you can do to make the relationship work...then do it. Demonstrate respect and kindness to the other person, whether he/she deserves it or not.

• STEP 2 - Do not expect anything in return. Zero, zip, nada.

• STEP 3 - Do not allow anything the other person says or does (no matter how annoying!) to affect you. In other words, don't take the bait.

• STEP 4 - Be persistent with your graciousness and kindness. Often we give up too soon, especially when others don't respond in kind. Remember to expect nothing in return.

At times (usually few), the relationship can remain challenging, even toxic, despite your 100 percent commitment and self-discipline. When this occurs, you need to avoid being the "Knower" and shift to being the "Learner." Avoid Knower statements/ thoughts like "that won't work," "I'm right, you are wrong," "I know it and you don't," "I'll teach you," "that's just the way it is," "I need to tell you what I know," etc.

Instead use Learner statements/thoughts like "Let me find out what is going on and try to understand the situation," "I could be wrong," "I wonder if there is anything of value here," "I wonder if..." etc. In other words, as a Learner, be curious!

Revive a dying laptop battery

Revive a dying laptop battery


Laptop battery wearing down? News' Becky Worley shows us how to help batteries last longer ... and what to do when they run out!

First, the basics

Most laptops use batteries that can last for 3-5 years, or about 1000 charges. (A premium laptop's battery might last longer.) Every time you charge your battery, the total capacity of the battery is diminished. Originally it may have had a run time of 3.5 hours, but after a year it'll run out of juice at 3 hours, even on a full charge.

If your battery capacity has diminished, there are a few things you can do about it. First, you have to correctly gauge how much capacity has been lost. There are free downloads to do this job, like Battery Bar (for Windows PCs) or Coconut Battery (for Macs). These will compare your battery's current maximum capacity to how long it lasted when it was new.
(UPDATE- we originally recommended Battery Eater and while the program works great, their download site has been compromised and we are recommending an alternate program, Battery Bar downloadable from CNET.)

Calibrating your Battery
You can't miraculously reconstitute your battery's capacity. It loses power over time due to chemical reactions taking place in the battery, as it chugs along powering your laptop. You can't undo those changes, but there is one common battery issue you can fix: In many laptops, the operating system's battery meter gets out of sync with how much juice the battery actually has.

Imagine if the gas gauge on your car dashboard was misreading how much gas you actually had in the tank. You'd either run out of gas when you thought you had a quarter of a tank left, or you'd be filling up too frequently. In your laptop, this can mean your laptop shuts down abruptly when the meter says you have 30 minutes left. Or else the meter might warn that you only have 2 minutes of battery life left and shut your laptop down, when it really has another 20 minutes remaining.

Recalibrating gets the battery meter to correctly read the current state of the battery, so you and the operating system know where you stand with existing battery life.

How to recalibrate － First, charge your laptop's battery to full, and leave it that way for at least two hours. Then unplug your laptop, and set its power management settings to never turn off or lower the monitor brightness. (HP has instructions for how do to this on Windows 7 and Vista, as well as Windows XP, while Apple has instructions for Mac laptops on their site.)

You want to drain the battery completely, then let your laptop sit for at least five hours this way -- like, say, overnight. (Just be careful and mute the volume, since some laptops make a warning sound when they're about to run out.) Afterwards, charge it up again, and you should notice a more accurate portrayal of your battery capacity. In some cases, you may even get more life out of it.

Best practices to maintain battery life － You'd think that the best way to keep your laptop's battery from wearing out is to not use it. Right?

As it turns out, batteries are like muscles; they need to be worked out regularly to stay healthy. Ideally, you'd use your laptop unplugged at least once a day, like on a train or bus commute or on the couch in front of the TV. If you're not going to use it, constantly charging your battery is a bad idea; HP recommends on their website that if you're going to leave your laptop plugged in or put up in storage for more than two weeks, you should take the battery out of your laptop.

Past the expiration date － So when is it time to throw out that old battery? The answer, surprisingly, is "never." Laptop batteries contain lots of toxic chemicals, and should never end up in landfills. Fortunately, e-stewards.org has a list of environmentally responsible recyclers that will take your old battery with no fuss.

When is it time to replace your battery, then? Use the free utility apps Becky mentioned, and when they say that your battery can only hold around 25% of its original capacity it's probably time for a new one. You can buy a replacement battery from the original laptop manufacturer, and there are plenty of places online that sell discounted PC laptop batteries, like Laptops for Less and Batteries.com. Owners of newer Mac laptops can get their laptop's non-removable battery swapped out at any Apple store, with a scheduled appointment.

MBTI 16

Knowing your types could help you to communicate and work better with others!



Many have asked me to provide some key description on the MBTI 16 types, and here it goes...

ISTJ refers to distinct traits of Quiet, serious, dependable and thorough, practical, and responsible. People with these traits are organized and use logics and principles.

ISFJ includes traits such as friendliness, committed, painstaking and thorough. People who fall in this type are loyal and value people, such people are considerate about others feelings and work hard to balance a healthy home and work life.

INFJ, people who fall under this banner look for meanings and connections, and love to look into people. They are organized on the whole and always watch out for common good.

INTJ people are motivated and original. They immediately perceive typical patterns in events and thereby develop perspectives. Such people are very competent and are independent, always perfecting them.

ISTP refers to traits such as flexibility and tolerance. They wait for the problem and then find a solution though quickly. They are more into the cause and effect theory and use logics to organize facts and events.

ISFP people are lovable, enjoying every bit of the present; they do not like deadlines and are committed to their loved ones. These people do not like arguments and conflicts, and are not imposing in terms of their opinions or values.

INFP refers to people who are loyal, curious, and always have new ideas. Such people easily adjust and accept mostly all values.

INTP refers to people who are always ready with enough explanations and logics about their areas of interest. Such people are more interested in ideas and do not like much of social interaction. These people are also sometimes skeptical and analyze everything a lot.

ESTP is a set of traits containing the ability of an individual to focus. Such people are objective and dislike theories and concepts. They love spontaneity and are always keen on style and a practical solution.

ESFP is differentiated by other types due traits like friendliness and the accepting nature of the individuals. These people love life to the utmost and love others company while working. They are full of energy and look for solutions to all problems.

ENFP, people with these traits are warm and imaginative. They do not see problem as end of life and always look beyond possibilities. These people establish connections between what they see and the set patterns.

ENTP, traits are specifically of the energetic kinds, these people are very spontaneous and quick, and they speak without mixing words and are great observers too. Routine life bores them and they always look out for new areas of their interests.

ESTJ people with these set of personality types are practical to all possible extent. Their pragmatic nature helps them in taking quick decisions and they are precise about routines and details. They are keen on logics and like to implement plans forcefully.

ESFJ, such people are very easy going and friendly, they co-operate a lot and always a harmony in the surroundings. They like to deliver work on time but not without others’ cooperation.

ENFJ people are warm and responsible. These people give due importance to emotions and needs of others. They always look for others’ capabilities and in turn act as catalysts for others’ growth.

ENTJ is the final type and people under this type of personality are very outspoken and have great leadership qualities. They love to work with set goals and stick to long term plans.

发掘从内知外的恩赐

昨天培训了兴业银行第6期的行长团。


你觉得你快乐吗？
你觉得你成功吗？
你觉得你对自己的生活满意吗？
你觉得你有内动力吗 ？


要怎么样才能拥有上面所说的呢？答案就是有意义，有目的的生活。当你过着有意义的生活时，你会感到平和，你会感到满足，你会感到有成就，你就会快乐。即使每一天的生活都有所不同，你在每一刻如果可以感受到踏实的感觉的话，你的生活就是有意义的，而你也将享有内在的平安。

你的生活目标可能十分美丽和眩目，使你不敢想象该如何去实现它，有时，你甚至会怀疑自己能否完成它，别怀疑它，就像开车在黑夜中行驶一样，即使你只看到前方的两百米处，但只要你有目标，你将会到达你的目的地，而到达目的地后，你将会惊讶，自己原来懂得的比自己原本以为的还多，你的才华和才能是可被伸展的，只要你去做，充满信心地做，即使目标最初看起来似乎是不可能的一个任务。

成功人士也经常拥有这种感觉，你不是孤独的。只要学习聆听心的声音，相信这把声音，你的每一步，每一履将会受到引导，你会看到奇迹，你每一天也将会经历新的奇迹。 当你静下心来看看自己的成长是因为受到内心的引领时，你将会有一种感动－感动大自然给予你的这项“从内知外”的恩赐。


说到恩赐，炎黄子孙的我们是最受到祝福的，连我们的文字也充满智慧。我们的中文字很美，美得很有智慧。让我们来看看“想”字，如果你仔细看它，你就会了解它其实代表着相信心中所想的 ，所以说，“想象”这两个字给我们的启发是，你不会去想你做不到的事，而你想过的事，你一定做得到！




钟骏源
新加坡NLP培训导师
www.zhongjunyuan.com

90/10法则

与农发行第3团的同学留影


请想像一下，你大学毕业后，找到一分不错的工作，工作不到三年，就被老板升任为经理，工作又不到三年，被另一家更大型的公司聘为区域经理；工作约三年后，被另一家跨国公司聘为执行副总裁，这时的你成家了，娶了个温柔贤淑的太太，当你满怀信心准备大展拳脚时，这家跨国公司突然倒闭了，而你和太太的关系突然陷入前所未有的低潮，尽管你努力寻找新的工作，但在接下来的一年，你却处处碰壁，你开始怀疑自己，开始埋怨命运对你的不公平…不久，你开始自暴自弃，失去信心，从此一阙不振…

这样的故事，你是不是很熟悉。为什么一般人很容易被困境击倒呢？这是因为人往往有看坏不看好的盲点。你30年成功的信心，竟然被一时的困难击个粉碎，难怪有许多人说，现代人太脆弱了，不堪一击！

史提分。柯菲(Stephen　Covey)曾说，我们的一生有约百分之十的事件并不在我们控制的范围内。他把这学说称为90/10法则。举例说，我们无法控制车子十分会在半路抛锚。我们无法阻止飞机延迟起飞，使我们无法准时地参与重要会议。我们甚至无法控制车前的司机慢车阻道，我们唯一个可以做的就是我们应对负面事件的反应。


与NF学员程琳合影。NF型的人面对打击时得学会坚强！

让我再以前面的例子说明，就说你在失业一年，终于接获一家大公司的来电，邀你早上前去应征。你于是很开心和家人共进早餐，可是就当你在吃早餐时，你五岁的女儿失手把橙汁倒在你的身上，这件上班服早上你花了30分钟把它熨好，现在又得另外再熨一件，你越想越气，于是赏了女儿一记耳光，女儿哭了，接着你责备太太没把女儿教好，接着口角发生了…吵了一会，你冲回房间把衣服换了。这时女儿还在哭个不停，由于时间赶不及，你急忙把女儿强拉上车，因为太太也快赶不及上班了，把她俩送到学校和办公室后，你才惊然的发现，自己忘了带手提包，而里面有你面试时最需要的东西－你的专业文凭和证书，那怎么办，冲回家去拿，还是直接去面试；于是你做了决定，飞车回家去拿…结果在路上被交警抄牌，抄牌后路上竟莫名其妙地开始塞车，面试也迟了近50分钟，结果挨了人资经理的一顿冷讽热嘲和面试官的一阵白眼，让你更难过的是面试时，你的心情糟透了…影响了自己的表现。

回家后的情形，我不必多说了，大家肯定能想像后果有多糟糕！

你倒霉的一天是由谁造成的？

１）是那杯咖啡？
２）是你的女儿
３）是你的太太？
４）是前面那位开车慢吞吞的司机？
５）是路上的交通？
６）是交警？
７）是自己？

答案事你自己！原因是你无法控制发生在你周围的事。想像一下当你女儿把咖啡倒在你身上时，如果你选择以另一种方式处理的话，整起事件的过程还可能改写。如果当时你对女儿温柔地说：宝贝，不要紧，下次小心就好了！你就可以省下和太太争吵的时间…这么一来你就不会忘了手提包，把她俩送到学校和办公室时，她们还会和你轻吻，让你的心情轻松甜蜜。如果你这么做了，面试时，你一定会信心满满，并给面试官留下深刻的印象。

你看到在那刹那间，你的不同反应，使整起事件有了全然不同的过程和结局吗？你注意到其中的关键吗？你注意到其中的不同点吗？尽管这起事件有相同的开头，却有了完全不同的结局！

在生命中面对别人的批评时，别让它破坏你一天的心情！被人误会时被大发雷霆，难怪圣经中会这么说：当你想拿你的外衣时，把内衣都交给他，当人打你的左脸时，右脸也让他打！…这太有寓意了…想像一下，当别人批评你后，你心平气和地再请他指出你的其他缺点时，结果是不是全然不同？

记住你在负面事件中的第一个反应非常重要，记住90/10原则，别把精力放在埋怨和争论上，因为你无法控制这些事件的发生，你应该把精力放在寻找更好的解决方案上。

即使飞机误点了，延迟起飞了，你也无须向空姐大发脾气，因为你的脾气即使再大，也无法使飞机准时起飞。所以还使把时间花在计划抵达后，你该做些什么调整？或和身边的其他旅客谈谈，或阅读一本你从来没时间看完的书，或打个电话和家人聊天，或干脆发个短消息给你的同事和朋友向他们问好，当然你也可以静下心来欣赏机场的人，事，物，当你这么做时，你将会有许多意外和美丽的发现。

世界上，有太多不必要的争论，有太多不必要的头痛，有太多不必要的压力，有太多不必要的烦恼事。所以别给自己增加无畏的压力，记住90/10原则，你自觉的倒霉事，恼人的琐事，人际的纷争，愤怒都会开始减少。真的，每一个人都应该学习90/10原则，让我们做情绪的主人，让我们做负面事件中的主人，而不是奴仆。别让负面的事件，反应破好坏我们和家人的关系，破坏我们和朋友的关系，破坏我们恶化同事的关系，甚至破坏我们内心的平和和自己的美好未来！

好好的记住90/10原则，你的人生将从此改变！




钟骏源
新加坡NLP培训导师
www.zhongjunyuan.com